Frequently Asked Questions
At APC Pure we stride to offer as much help as we can to our customers keeping them up to date and informed.
Have a question? Why not read our FAQ to see
if your question has already been asked!
If not contact us at firstname.lastname@example.org or call 0161 351 9599
Do you sell this product?
To see what products we sell, please click on Our Products in the header or search for your product using the magnifying glass. However if you are unable to find the product you are looking for, please contact us on email@example.com with the product name, pack size and quantity you would like to purchase.
Where can I find product pricing?
To see our prices, click on Our Products at the top of the page and navigate to the product you are looking for. Alternatively use the magnifying glass at the top of any page to search for your product. Once on the product page, choose the required pack size to see the price.
Why is a product restricted to purchase?
Some products on our website are restricted to purchase for the general public and may have certain restrictions including:
A declaration of use form to fill out detailing the intended use
Must be over 21
Full Photographic Identification of Company Director
For further information or to purchase a restricted product, please email firstname.lastname@example.org
What is the definition of Limited Quantity?
Some of our products can only be shipped via Limited Quantity, this means they may only be able to be shipped in the following:
500ml (example: 20 x 500ml, 50 x 500ml)
1L (example: 3 x 1L, 6 x 1L, 12 x 1L, 24 x 1L)
5L (example: 2 x 5L, 4 x 5L, 5 x 5L)
For further information, please email email@example.com
Are your prices inclusive or exclusive of VAT?
All prices on site are inclusive of VAT. A VAT invoice will be emailed to you after dispatch of your order.
Can I place an order over the phone?
Yes you can place an order over the phone, however orders under £50 will incur a £5 processing fee.
Do you have stock of this product?
We have a large warehouse with thousands of product lines in stock. Some variations may require bottling from bulk stock and in rare occasions the stock may need to be ordered in. Please contact us before ordering if you have urgent requirements.
How long will my order take?
If the product you are ordering is in stock, we aim to ship within one business day. If the product requires bottling, our standard lead time is 3-5 working days. Please contact us before ordering if you have urgent requirements.
Can I collect my order?
Most of our products can be collected as long as they are not extremely hazardous.
Acids and Restricted Products cannot be collected and must be sent on a Trackable Courier Service.
Certain products cannot be collected and must be sent on a Trackable Courier Service and in some cases can only be shipped in Limited Quantity (multiples of 500ml, 1 or 5 depending on the product and the restriction in place)
If you would prefer to collect your order, please purchase via the website and await dispatch confirmation. Once confirmed dispatched, your order will be ready to collect.
Unit 2A East Tame Business Park
Opening Times: 9am – 5pm
Where can I get Technical Advice?
For technical advice, please send your query to firstname.lastname@example.org
Where are you based?
East Tame Business Park
Cheshire SK14 4GX